MANAGING DIRECTOR MESSAGE
I have great pleasure in welcoming you to the calltronics website.
We are Global based operation with a vision to become the pioneers of the Business Process Outsourcing (BPO) industry in the region and to set new service benchmark, a mission to deliver professional BPO services with a tangible ROI to diversified business segments through our flagship Advanced Contact Center and a promise to induce more value to organizations, brands and customers.
The new world trade order ushering in globalization has led to increasing competition and challenges forcing enterprises to enhance the efficiency and effectiveness of their operations. The rapid innovations in information technology leading to greater efficiency, reliability, availability and reduced costs have today made IT one of the prime drivers of change. Then again, we have IT Migrations and increasing business process outsourcing (BPO) within the region and a large number of BPO projects coming into the country. We also find enterprises going in for increasing business process reengineering to provide for faster & better mechanisms to provide goods and services at the doorsteps of consumers. One thing common in all these initiatives is that organizations are making greater use of technology solutions and are starting to outsource both core and non-core business processes as strategic options to support their core business functionality.
We consider our customers as our partners; therefore both management and staff work diligently to enable our customers to reach their strategic goals through applying the latest BPO business practices and information and communication technology solutions.
We are driven by the passion and commitment in establishing value and maintaining that value through innovative quality services. Coupled with our industry expertise, we are focused on adapting and tailoring the best in class BPO solutions to give our customers the competitive advantage they seek.
Parvez Sultan Rupani
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